Why can we rate Uber® drivers but not police officers?
Guardian Score is a survey solution designed to help police administrations use real-time data analytics and insights to understand how their police officers treat community members.
“Transforming Police Performance One Score at a Time”
Police departments do not have an easy way to measure their officers' customer service abilities in the field.
Our customer satisfaction tool allows community members to rate their interactions with police officers.
Why Guardian Score?
We provide police leaders with meaningful and actionable analytics to evaluate police officers.
Police Officers Being Evaluated
Community Members With Access to Guardian Score
How It Works
1. Police officer gives interaction card to community member
Measure verified, unique interactions with the public
Standalone, low friction solution that does not need to integrate with existing police systems
Customizable front card design allows officers to reduce waste of holding two cards
2. Community member fills out anonymous survey
100% anonymous and takes less than 1 minute to fill out and submit
Questions are objective and based on procedural justice principles
Not measuring if the person "liked" or "disliked" the officer
3. Police leaders review officer analytics and insights
Identify department, group and officer behavioral trends and outliers
Compare officer performance to their peers
Print officer and team reports in seconds
Ready to get started?