An interaction card is a unique, one-time use card that encourages community members to anonymously rate their interaction with an individual member of law enforcement. Since police officers encounter people in different environments, encounters are often contentious. In these situations, requiring a community member to provide personally identifying information so that they may complete a survey could escalate a situation. The card allows the public to provide verified feedback on their own terms. The survey is 100% anonymous and collects no personally identifying information. Each card is unique and can be used exactly one time.
Measure verified, unique interactions with the public
Standalone, low friction solution that does not need to integrate with existing police systems
Customizable front card design allows officers to reduce waste of holding two cards
Front of the Card
By default, our logo is on the front of the card. If you want a customized front design such as a business card, then provide us with a design and we will get the printer rolling!
Back of the Card
The back side of the card has a unqiue QR code that redirects the community member to our digital survey.
Name and badge number
Police department name
Unique alphanumeric code
Unique QR code
Frequently Asked Questions
What is an interaction card?
An interaction card is a unique, one-time card that encourages community members to anonymously rate their interaction with an individual member of law enforcement.
Why use interaction card?
Police officers encounter people in many different environments. Sometimes the encounters are contentious. In those situations, requiring a community member to provide personally identifying information so that they may complete a survey could escalate a situation. The card allows the public to provide verified feedback on their own terms. The survey collects no personally identifying information.
I ran out of interaction cards and need more. What should I do?
Clients of Guardian Score can easily order more cards for individual officers as a feature of the Client Admin Page.
How do we ensure officers are following the rules and handing these cards to civilians?
Ultimately, it’s your departments’ responsibility to mandate when and how the cards are issued. However, we offer functionality to track interaction card utility rates. With this insight, we can detect data irregularities or misuse.
How do we ensure that the data is going to be good data?
Guardian Score was designed by a blend of policing and software experts who take great pride in building a product that delivers meaningful, verified, and accurate data. The proprietary system of using unique QR codes with a system that does not allow for multiple uses of the same QR code ensures that the data is based on real interactions between community members and police officers. Our intricate backend systems are designed to deliver relevant and actionable data analytics that are user-friendly for front-line supervisors.
Is it possible to customize the survey questions?
Not yet. We recognize that every community and every police department is unique. While the standard questions are based on research related to procedural justice and legitimacy, we remain flexible to be sure that we are truly providing a tool that delivers value to the community and the police department. If you have a unique question in mind, let’s chat about it!
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